VANTACA FAQS

A: https://www.beaconmanagementservices.com is the URL. Click the login button in the upper right-hand corner of the Beacon Management homepage to set up or view your account.

A: For assistance, homeowners should contact Beacon Management customer service. Email us at customerservice@beaconmanagementservices.com or call us at (404) 907-2112, Option 1 for help with your login.

A: Vantaca will generate log in credentials and automatically send them to everyone with an email address on file.

If you don’t receive an email, you can log in directly at https://www.beaconmanagementservices.com and register for an account. You only need to register one time to have access to your account information. When you register to sign up for your account, you will be prompted to provide the following information:

• Name
• Email address
• Property address (Include the address in the HOA we manage if different than your home address)
• Phone number
• Association name
• Account number (not required to log in)

A: Yes. The (HTTPS) is the secure version of HTTP, the protocol over which data is sent between your browser and the website that you are connected to. The ‘S’ at the end of HTTPS stands for ‘Secure’. It means all communications between your browser and the website are encrypted. Beacon does not have access to your banking or credit card information.

A: Yes. Vantaca will generate a new account number. We encourage you to update your records and start using your new account number whenever possible. For the immediate future, Vantaca will still recognize your current account number and process your payment as before. Please contact Beacon Management Services at (404) 907-2112, Option 1 if you need your account number.

A: We want you to have all the information you need at your fingertips. In a few simple clicks, you will have access to real-time information regarding your account information, community documents, event calendar, work order system and much more.

A: It depends. If your association has a community website hosted by Athomenet or ComWeb, it will be retired on May 31, 2019. Athomenet announced it was shutting down all its sites at the end of 2019 or sooner. Beacon is moving to a digital service model, including all communications, billing, service and work order requests. Be sure and sign up for quick and easy access to your account information and community news.

A: Yes. Once you have set up an account, select the “Make a Payment” button to be directed to the payment processing service. From here you can choose between One-Time eCheck, Recurring eCheck or credit card. We highly recommend you convert to the payment options through your Vantaca portal for faster and accurate application of your payments, and lower credit card processing fees. Payments made through the Vantaca portal will be applied to your ledger at the time of the transaction.

A: Yes. all payment options including paying via credit card will be available within the portal. Please note: The fees charged by the credit card company via the portal are less than those through Union Bank.

A: Yes. To make a payment by credit card through Vantaca, you will be directed to Paylease to make the payment. Paylease will charge all credit/debit card payments an added fee of 3%. Please note: The fees charged by the credit card company via the portal are less than those through Union Bank.

A: No. There is no cost to making a payment by one-time e-check or by recurring e-check when you pay through the portal.

A: Yes. Homeowners can continue to pay by check by mailing it to:

• (Include the name of your association) c/o Union Bank P. 0. Box 531249 Atlanta, GA 30353-1249
• Please allow at least 7 business days for the check to be processed by Union Bank.

A: Yes. Beacon Management will continue to use Union Bank as its lockbox service. If you are currently using Union Bank to make payments via e-check or credit card payments, we highly recommend you convert to the payment options through your Vantaca portal for faster and accurate application of your payments, and lower credit card processing fees. Payments made through the Vantaca portal will be applied to your ledger at the time of the transaction.

A: No. All banking numbers will remain the same.

A: Yes. You can see multiple properties through one dashboard. Log into your owner portal
at https://www.beaconmanagementservices.com by clicking on the Login link in the upper right hand corner of the website. Click Submit a Request from the left menu and select “General Question” from the dropdown. Please provide the details of the accounts you would like to link, and let us know what your mailing address is, if it is not already the same on all accounts.