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Responsive, expedient resolution to problems – that’s what homeowners want more than anything. And that’s what Beacon’s Customer Service provides.
With emergency service available 24 hours per day/seven days per week, Beacon is prepared to assist in the most severe of emergencies – no matter when they happen. In addition, Beacon’s Customer Service is staffed for regular maintenance calls from 7 AM to 7 PM, Monday through Friday. These extended hours allow for homeowners to be able to make needed calls before or after work.
The value of this service for homeowners is the reality that 70% of all phone calls are addressed and resolved by the person who answers the phone when the homeowner calls. This means the issues relating to maintenance requests, non-compliance issues, billing questions, meeting schedules, etc. are all addressed by the person who answers the phone when you call. No getting transferred to multiple departments for different questions. Just fast, reliable and effective service supported by state-of-the-art software and highly trained Customer Service Representatives.
No one else in the industry provides such a comprehensive homeowner support service that is tailored for the unique needs and expectations of homeowners Associations.